Implementation of ISO 9001 : 2000 – Bank of China Group Insurance Company Limited
Background
Bank of China Group Insurance Company Limited was established in July 1992. It mainly underwrites general insurance business and provides professional services and comprehensive coverage to customers. Since its establishment, the Company strives to achieve 'Service Excellence, Product Diversification, Accountability and Customer Satisfaction' by making effort in developing sources of business, implementing risk management, and adjusting effective marketing strategies. The Company earns good reputation in the general insurance market and society. It has been in the forefront in the Hong Kong general insurance market for over 10 years.
The need
Bank of China Group Insurance Company Limited wanted a system in place to help them manage their growth while maintaining control of quality, explains Management Representative - Howard Shum. He recognized that "growth was not possible without a quality system model," and ISO 9001:2000 provided the model that suited his company's needs.
The solution
Our first task was to help Bank of China Group Insurance Company Limited gain a better understanding of their customer’s requirements and their existing process. A detailed process analysis was undertaken to identify and quantify areas where there is a disparity with the ISO 9001:2000 requirement. Following this we developed a ISO 9001 : 2000 Implementation Plan focused on enabling the business to achieve its long-term growth objectives and to fulfill the ISO 9001:2000 requirement. Working with the Bank of China Group Insurance Company Limited team, we recognized that it was imperative to provide a flexible yet focused quality management system in keeping with the company’s unique structure and culture.
The key elements of this framework included:
- Developing new long-term objectives focusing on the most critical customer requirement.
- Documentation of the company's quality management system.
- Investigation into the existing processes and recognizing the difference in between the ISO 9001:2000 requirement.
- Provide training to relevant staffs on ISO 9001 Standard Requirement and to obtain Internal Auditor Certification
- Provide assistance throughout the implementation stage of change management.
- Provide assistance throughout Internal Audit
- Provide assistance throughout the certification form the Certification Body.
The result
“... The consultant team had leaded us with excellent guidance. During the certification audit by BSI on 30th and 31st May,2002, no nonconformity was identified and this implies that we have established and maintained an excellent quality management system and fulfilled the requirement of ISO 9001:2000.
it is our great pleasure to work with the consultant team and we have no hesitation to recommand QualiTech Consultancy Limited to other companies.”
Howard Shum – Managing Director,
Bank of China Group Insurance Company Limited
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