Implementation of TL 9000 – VTech Telecommunicaions Ltd

VTech is one of the world's largest suppliers of corded and cordless telephones and a leading supplier of electronic learning products. It also provides highly sought-after contract manufacturing services. Founded in 1976, the Group's mission is to be the most cost effective designer and manufacturer of innovative, high quality consumer electronics products, and to distribute them to markets worldwide in the most efficient manner.

The need
With headquarters in the Hong Kong Special Administrative Region and state-of-the-art manufacturing facilities in mainland China.The Group invests significantly in R&D and launches numerous new products each year. VTech sells its products via a strong brand platform supported by an extensive distribution network of leading retailers in North America, Europe and Asia. Management Board suggested that an implementation of TL 9000 will drive further their product and service improvement through a strong commitment to quality and business excellence, thus boosting their time-to-market and competitive advantage.

The solution
Following in-depth discussions with Vtech on how they viewed the new practise and how they wanted their operation to be, Qualitech Consultancy Limited established a new set of telecom QMS procedures, which would demonstrate a system that protects the integrity and use of telecom products hardware, software and services. Second stage was to identify effective cost and performance-based measurements to guide progress and evaluation of the QMS implementation. While last stage is to drive continual improvement and enhance customer relationships.

The result

“... I would like to thank again for the dedication of your colleague in this project and look forward to QualTech's continued support and a long term relationship in the coming years...”

Kent Wong – Chief Operating Officer,

VTech Telecommunications LTD



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